Customer Delivery Information

FREE DELIVERY is available on customer orders over £50.00
and delivered to a UK Mainland* address.

*excludes postcodes:
BT, GY, HS, IM, IV1-IV63, JE, KA27-KA28, KW, PA20-PA78, PH17-PH26, PH30-PH44, PH49-PH50, ZE

STANDARD DELIVERY charges for orders outside the free delivery criteria above, which are based on weight of order and the area delivered to, as follows:

Order Weight         Delivery charge
Up to  2 kg          £3.99 (sent by Royal Mail)
Up to  8 kg          £5.99 (sent by 48hr)
Up to 30 kg        £6.99 (sent by 48hr)
Over  30 kg add £0.50 per Kilo

Courier orders to non UK Mainland addresses

Orders over 2kg in weight to postcodes BT, GY, HS, IM, IV1-IV63, JE, KA27-KA28, KW, PA20-PA78, PH17-PH26, PH30-PH44, PH49-PH50, ZE are sent via courier and are charged at £12.99

Distributor Delivery Information

FREE DELIVERY is available on distributor orders over £120.00
and delivered to a UK Mainland* address. Exclusions to this are orders that are delivered to non UK Mainland postcodes listed above.

Orders under 2kg  and dispatched to non UK Mainland addresses are charged at the same rate of £3.99 and orders over 2kg are charged at £12.99

UK Delivery Times

Are calculated in working days – i.e. Monday to Friday inclusive (but excluding Bank Holidays).

Orders are processed each weekday morning around 6am and will be dispatched that day. Orders placed after this time are likely to be processed the next working day but where possible, we may be able to get extra orders out.

As an example, if you place your order at 8pm on a Wednesday evening, your order will be processed and dispatched on the Thursday. Orders under 2kg will be sent via Royal Mail 2nd class post and orders over 2kg will be dispatched via 24hour courier*

*Orders sent to non UK Mainland addresses (see above) may be sent via 48hour or 72hour courier.

IMPORTANT: We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control(e.g. problems obtaining authorisation for your payment) and therefore they cannot beguaranteed. We will inform you if we become aware of an unexpected delay.

24 Hour Shipping Upgrade

You may choose to upgrade from Royal Mail 2nd Class post to 24 Hour Shipping. Please Note, this does not mean your order will be dispatched the same day for next day delivery, but will be sent on a 24 Hour tracked services when your item is dispatched. We process all orders around 6am every weekday morning, so if you place an order at midday on a Tuesday and choose to upgrade to 24Hour shipping, your order will be sent on Wednesday via 24 Hour Courier to arrive on Thursday.

Returns, Exchanges & Refunds for Retail customers:

If for any reason you are not satisfied with your purchase you have 14 days to cancel and a further 14 days to return the goods to receive a replacement or a refund* (see exemptions below).

All returns should be authorised by Wikaniko Ltd in writing/email prior to returning the item(s) for a refund or exchange.

Simply send an email with the order number on and the specific reason for wanting to return the item, and we will liaise with you regarding the procedure.

Customer Service:

Phone: 01603 512248
Hours:  Monday to Friday, 9:30AM to 4:30PM

Returns Procedure:

The address for returns is below. Please don’t ship products before you
have communicated with us as per the above.

You will be asked to return product(s) at your expense to the following address
(for postal returns only – no visits allowed)

Warehouse/Returns to:
Wikaniko Ltd
Dairy Farm
NR28 9QA

* Exemptions –  The following goods and services cannot be returned:

~  Bespoke and customised goods
~  Goods which will deteriorate or expire rapidly
~  Goods received sealed for health protection or hygiene reasons once unsealed
~  Goods once they have been inseparably mixed after delivery
~  Services which have been fully performed (i.e. completed) These include downloadable courses, DVD’s etc.

Once you have begun to download a course, ebook, etc., you do not have a right to obtain a refund.

Packages that are returned without previous communication will be refused upon returning to the Warehouse.

Once we receive your return, we will gladly exchange your item(s) or refund your money.

Refunds may be settled using the same payment method used to pay for the original purchase, provided the account details on the paypal account, or the debit or credit card match the name of the customer.

We will refuse to refund any payment that does not meet this criteria and reserve the right to report any possible fraudulent or false activity to the relevant credit or debit card company.

Damaged, Defective, or Undelivered Product:

If a product is damaged or defective, please contact us as soon as possible, or in any case within 48 hours from the delivery date. We will advise accordingly.  Please do not discard any product and/or packaging from the shipment until instructed by customer service in writing.

We will inspect the undesirable product upon receipt.

In the event that your order does not arrive at the address specified for the order or your order is incomplete you must report to Customer Service that the product was not received.

We ask that these reports are made as soon as possible, or in any case within 7 days from the delivery date.

Retail Customer Rights:

If for any reason you wish to return goods, other than perishable items like foodstuffs, some makeup products (lipsticks etc. for hygiene reasons,) you as a retail customer have a statutory right under the Consumer Contracts Regulations to return the goods within a further 14 days.

If the goods are faulty or damaged, Wikaniko Ltd will also pay the cost of normal and reasonable return postage.

We are bound by, and abide by the Consumer Contracts Regulations which replaced the Distance Selling Regulations on 13th June 2014.