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Customer Delivery:   Effective from 1st Aug 2016

FREE DELIVERY is available on customer orders over £29.99

and delivered to a UK mainland# address.
#excludes postcodes:
IV, HS, ZE, IM, KW, KA27-28, PA21-49, PA60-78, PH17-44, PH49-50, PO30-41.

STANDARD DELIVERY charges for orders outside the free delivery criteria above, 
which are based on weight of order and the area delivered to, as follows:


UK Mainland (FREE delivery for customer orders over £29.99)
Order Weight         Delivery charge
Up to  1 kg          £2.69 (sent by Royal Mail)
Up to  2 kg          £3.79 (sent by Royal Mail)
Up to  8 kg          £5.99 (sent by 48hr)
Up to 30 kg          £6.99 (sent by 48hr)
Over  30 kg add £0.50 per Kilo


*International (A).
Order Weight         Delivery charge
Up to  ½ kg          £4.95 (sent by Royal Mail)
Up to  1 kg          £7.85 (sent by Royal Mail)
Up to  2 kg          £13.65(sent by Royal Mail)
Up to 20 kg          £24.98(sent by UKMail)
Plus £1.20 per Kilo thereafter (max 35 kg per order)
(A) Countries:  The Channel Islands, Ireland, Austria, Belgium
Bulgaria, Germany, Denmark, Spain (Mainland ONLY), Finland
France, Italy, Netherlands, Portugal, Sweden

*International (B).
Order Weight         Delivery charge
Up to  ½ kg          £4.95 (sent by Royal Mail)
Up to  1 kg          £7.85 (sent by Royal Mail)
Up to  2 kg          £13.65(sent by Royal Mail)
Up to 20 kg          £29.99(sent by UKMail)
Plus £1.20 per Kilo thereafter (max 35 kg per order)
(B) Countries: Hungary, Norway, Poland, Romania, Slovakia, Slovenia

We do not deliver to any other areas so please do not ask


UK Delivery Times
Are calculated in working days - i.e. Monday to Friday inclusive (but excluding Bank Holidays.)

We aim to deliver in 3 to 4 working days of you placing the order.
We process the orders around 6am on weekday mornings.

If you order after this, please calculate your delivery time as if your order had been
placed the following working day. (To be safe, please allow a little extra during busy periods).

IMPORTANT: We do everything we can to meet the delivery times specified in this section.
However, occasionally delivery times may be affected by factors beyond our control
(e.g. problems obtaining authorisation for your payment) and therefore they cannot be
guaranteed. We will inform you if we become aware of an unexpected delay.

Returns, Exchanges & Refunds
Click Here 
to see our ‘Returns, Exchanges & Refunds Policy’



*International Delivery Terms and Conditions

We aim to deliver in 2 to 7 working days of you placing the order


There are only a few products that we do not actually ship internationally either due to them

being prohibited by the carriers, too bulky or due to the lack of robustness when being
transported in parcels.
These include (but are not limited to):
                      Refill pouches of shampoos, conditioners etc.
                      All Astonish trigger spray products
                      Toilet rolls
                      Chocolate

**The applicable delivery charge is shown on the checkout page (provided you have put in
the correct shipping address).

We reserve the right to refuse any order and refund any monies paid. This will generally
be in relation to any order that goes over the maximum allowed size or weight.

We will not be held responsible for any parcels that are lost or damaged.

For queries in relation to International deliveries, please use the online support service.